Sanctuary Lake Apartments FAQs

Browse the Sanctuary Lake Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

  • Q: What time is check-in and check-out?

    Check-in: after 2:00 pm
    Early check-in is available subject to prior arrangement.

    Check-out: 10:00 am
    Late check-out available subject to prior arrangement.

  • Q: Do you require a security bond upon check-in?

    Not required with a credit card

  • Q: Is after hours check-in available?


  • Q: Can I have a late check-out?

  • Q: When do I have to pay a deposit?

    Deposit payable upon confirmation of booking

  • Q: What are the reception hours?

    Monday to Friday 9:00 am – 12 noon and 2:00 pm – 5:30 pm
    Saturday: 9:00 am 12 noon (management available via telephone if required)
    Sunday: Closed (management available via telephone if required).

  • Q: Can I book theme park tickets at reception?

    Theme park tickets available from Reception.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

  • Q: Is there Internet or WiFi access available?

    Wifi available some charges may be applicable above allocated usage.

  • Q: What facilities do you have?

    BBQ areas,25 metre salt water lagoon beach approach pool, 8 metre children’s wading pool, 6 metre Hot Spa Pool.

  • Q: Is there car parking available?

    Free car parking

  • Q: Is all linen provided?

    All apartments are self contained with all linen and bath towels provided service for 7 days and above stay free of charge.

  • Q: How often are the rooms serviced?

  • Q: Is the pool heated?

Location FAQ's

General information about our location.

  • Q: How close is Surfers Paradise & Broadbeach?

    25 minute drive to Surfer’s Paradise

  • Q: Are there shops or restaurants nearby?

    Supermarkets, Surf Life Saving Clubs, Restaurants, Shops 500 metre stroll
  • Q: Is there public transport nearby?

    Public transport available at front gate

  • Q: What local attractions are in the area?

  • Q: How far away is the Gold Coast airport?

    Gold Coast airport 5 minute drive.
    Public transport available to and from Gold Coast airport.

  • Q: Where can I buy groceries locally?